Shipping

This is our shipping and delivery policy. It will apply to all orders purchased from The Homegrown Kitchen or www.THGK.com.

Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays)

The delivery estimates provided will run from your order being dispatched. We will usually dispatch orders within 3 business days (subject to our stock and availability).

1. Shipping Information

We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item.

Shipping Methods

All of our orders are shipped via Royal Mail. Further information including details will be provided (order dependant)

Timeframe

All orders are sent using Royal Mail.

Your order will usually be dispatched within 1-3 working days subject to variability.

2. Delays

We will make sure, as far as reasonably practicale, that your order is delivered in accordance with the above timframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control, such as but not limited to poor weather conditions.

If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us via thehomegrownkitcheninfo@gmail.com

3. Lost package

If you believe you order has been lost, please consult the relevant section below.

• providing the full and accurate delivery address when you place your oder;

• providing any further relevant delivery instructions;

• engaging with any requests made by the courier for information;

• collecting your order from any parcel shop or drop-off point within any requirerd timeframe imposed by the courier.

We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that order has been lost, we will typically commence the process of issuing a refund or replacement order.

If you would like to return an item because it has been damaged in transit please consult our return policy.